Wednesday, 23 July 2008

BT = Bloody Terrible or "Why I have had no internet for a week"

Oh dear here I go again....Another regretful business deal with a "service provider" When myself and B Man moved into our flat he already had a contract for Sky broadband so to keep it going we had to have a BT line. Neither of us were very happy about this as we had both had previous bad experiences with the notorious BT, but it had to be done (Its the only way you can have sky broadband for those who are blissfully unaware) So we had the line fitted and from day one have had constant hassles and problems, including a fault that took about a month to fix and again ended with us having no net connection for a week.

This time however the problem was dire, BMan got a call from his sister who had tried to call the home line but couldn't connect to it. This lead to us testing the phone and finding out that whilst we had a dialling tone we couldn't call out. So on the mobile I hop to BT "Customer services" I am initially told by the first advisor that I had a type of account that she couldn't deal with so I was transferred. A nice man in the billing department looked at my account and informed me that my line has been terminated..."Oh? I haven't had a bill" "hmm well the system is showing that you did not pay your last bill and you have been cut off. " Oddly he asked me when I noticed and was surprised when I said "about a day ago" so it sounds like it was cut off a good while before.
He checked the account and agreed that there was no outstanding amount (I had just made a payment for the month after the apparent "fault" prompted BMan to check the account online)
The nice man in billing then says - "well I can put you through to services and they will be able to reconnect you, just explain our conversation to them." Ok cool...easy to sort.


I was then transferred to another man who instantly said "I'm sorry but I can't help you right now, our system is down so I cannot see your account." ok...but the last guy could...why can't you? "Its a different system, I can't see your account please call back tomorrow."

ok.. I'm baffled but I'll do that.

They were unfortunate, I didn't call them back...BMan did.... the end result was that they had disconnected our line for non payment (even though the bill was paid before it was actually due) the problem arose from a credit that was put onto our account that the highly sophisticated computer system had listed as unpaid (even though that amount had been credited...) and in order to reconnect us they wanted to credit check BMan again and sign us into another 12 month contract. He told them in no short order where they could stick that plan. They then had the audacity to inform him that a final bill with a disconnection charge would be heading our way, they were also told where to stick that and exactly how far... We should now be expecting a credit for the bill paid.

But this left us with no BT line...oddly the broadband was still working however so neither of us were very fussed.

The next day BMan gets home to find out that the broadband has also ceased to exist. So as an act of desperation we are now Virginmedia customers...

1 comment:

Gurn said...

Desperation move definately! Dick Branson welcomes you unto his hellish bossom where you shall be tempted to suckle upon his sweet teet and then shunned like a child with an in-grown face.