Wednesday, 23 July 2008

Not a good start

Following from the post below...Virgin media came and fitted our new line and broadband today.

As you may have guessed the broadband is working...but not quite how we would like...

First thing the engineer does is fit the phone line, simply plugs into the old Telewest line and hey presto! magic.

Next we wanders off to fit the broadband. (He has been asking some odd questions up to this point and seems to not understand the concept of a network with cables...)

Whist he is banging on the wall outside extending the line or something I got proactive and plugged in the phone. On testing the line all I could hear was a terrible connection and constant crackle which I promptly pointed out to him (I'm getting better at complaining it seems) he went away again but came back to inform me that there seems to be a problem with the network and he wouldn't be surprised if the whole street has the same problem as the box is damp, but he will have to report it as a fault and send a service engineer round.

So off he toddles "my work here is done" (or that's what he would have said if he had any form of eloquence or could even string a decent sentence together...) I venture out into the hall where the modem is...and its just a router. Bugger.

I hastily plug my network cable into the modem and hit the net to check that we were supposed to get a free router...yup. Ok not a good start then eh? faulty line and no router on day one, so I phoned Virgin media and explain the problems. I have a service engineer coming over Tuesday (almost another week) and I am informed that the router doesn't get fitted by the engineer, but has been posted out to us today...well at least its on its way, but its really no use that its not already here.

I thought this was ok...but I called BMan up to tell him how its all gone and he promptly called Virgin again to get it sorted. That was about 4:30. its now 6:30 and I've just had a text to tell me that he is still on the phone. I can't wait to find out what on earth has been going on but so far its BT -1, Virgin -1.

Sounds like its going to be an ongoing saga...

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